Bar area during the day is were you find your Reps and to book excursions. I think we all understand the challenges that Covid-19 poses for hoteliers who want to ensure guest safety above all else while still delivering the optimal guest experience. No room service at all. Service Duración Price; Body Wrap & Back Massage + info: 80 Min. Comp transfer via RIU customer service 3 days prior to stay.Excellent start, they were right by the airport arrival exit. 5 replies; Accomodations- Royal Decameron Complex vs Palladium Vallarta 2 replies; Snorkeling.. Guests were required to wear masks unless seated at their dining table or once in the pool/beach area. Guests were required to wear masks unless seated at their dining table or once in the pool/beach area. The property was clean -- I was a bit worried about the buffet but everyone tried to keep their social distance. We have both stayed in many RIU hotels and quite a few stays at Palace Pacifico. They're on it which made me feel safe from getting the COVID-19 from anyone. Masks and hand sanitizing was a must ... and definitely used. Masks and hand sanitizing was a must ... and definitely used. Shot out to Yess at customer service and blacky at the pool. Answer 1 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. All in all a great trip but missed room service the most.More, We came here for our 40th wedding anniversary celebration and the staff and the hotel exceeded our expectations. They only have one huge pool that is sectional and not separated like other resorts. Because we did not show at their scheduled time in the lobby they just canceled our transfer. Taxes and fees that are shown are estimates only. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. (Again don’t understand the logic) the resort is in Nuevo Vallarta so expect a 20 min taxi drive to Puerto Vallarta (500 pesos one way) for all your excursions. You have your temp checked before every restaurant entry, u have to wear a mask when u aren’t at the table, and the buffet you have to “follow arrows” to ensure social distancing. Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. Careless parents. nothing in the room, no coffee pot, no snacks, no liquor!!! RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. I have stayed at Riu’s before and I can say the food here is subpar, most of the food at the buffet was not warm, so get live cooking things if you want hot food. You have to wear masks too... We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. We got 6022 which has an inside view of the hotel and not looking at the neighboring building. They had to call the customer service center to deal with it and we were on stand by for about 20 minutes. Please see our partners for more details. Staff was awesome --- Thomas & Bruno (and the lovely lady at the towel spot!). The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. Need your help 2 replies; Spring Break at the Riu Palace 4 replies; Distance from Riu Palace Pacifico to Bucerias 2 replies Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732, Mexico, 800-246-8357 This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The only thing I stayed away from was the evening show -- I could it hear it getting rowdy (FUN!) 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